FAQ

Delivery

How long does delivery take?

We dispatch within 1–3 working days and delivery typically takes 7–15 working days, tracked. Some items come from our partner warehouses overseas, which is why it's longer than a high-street shop. Multi-item orders may arrive in separate parcels.

Do I pay customs or import fees?

No. All prices include UK VAT and there is nothing extra to pay on delivery.

Is delivery free?

Free on orders over £35; otherwise £3.49 tracked.

Returns

Can I return something I don't like?

Yes – you have 14 days from delivery to tell us, and 14 more days to post it back. Hygiene items (breast pads, disposable knickers, peri bottles, milk bags) must be unopened. See our Refund Policy.

What if it arrives damaged or faulty?

Email photos within 48 hours and we'll replace or refund – no need to send it back first in most cases.

Products

Are your products safe for newborns?

We only stock items intended for use by parents around babies, and we avoid anything a baby sleeps in or is carried in. Each product page has a "Good to know" note with safety guidance. Night lights and sound machines are not toys and should be kept out of the cot.

How loud should a white noise machine be?

Keep it at least 2 metres from the cot and below roughly 50 dB – about the level of a quiet conversation. Use the timer where possible.

Will the blackout blind fit my window?

The suction cups need glass. Measure the glass (not the frame) and choose a size that sits fully on it.

Orders and payment

Which payment methods do you accept?

Major debit and credit cards and PayPal. Payment is taken in pounds sterling.

Can I change or cancel my order?

Email us as soon as possible. If it hasn't been dispatched we'll cancel it straight away; if it has, you can use the 14-day return right.

How do I contact you?

contact@nanalumina.com – we reply within one working day, Monday to Friday.