Refund policy

<p>Last updated: 18 September 2026</p>
<h2>Your right to cancel (14-day cooling-off period)</h2>
<p>Under the Consumer Contracts Regulations 2013 you can cancel your order for any reason within <strong>14 days of the day you receive it</strong> (or the last item, if it arrives in separate parcels). You then have a further 14 days to send the item back. We refund within 14 days of receiving the return, or of you providing proof of postage.</p>
<h2>How to return</h2>
<ol><li>Email <a href="mailto:contact@nanalumina.com">contact@nanalumina.com</a> with your order number and the item(s) you want to return. We will confirm the return address within 2 working days – please do not send items back to the address on the parcel, which may be a supplier warehouse.</li><li>Pack the item unused, in its original packaging where possible.</li><li>Post it with a tracked service and keep the receipt.</li></ol>
<p>Return postage is paid by you, unless the item is faulty, damaged or not as described. Refunds go to the original payment method and include the standard delivery charge you paid (not any premium delivery upgrade).</p>
<h2>Items that cannot be returned once opened</h2>
<p>For hygiene reasons the following can only be returned if the hygiene seal or packaging is unopened: breast pads, disposable knickers and maternity pants, peri bottles, milk storage bags, nappy bags, teething and feeding items that have been used. This does not affect your rights if the item is faulty.</p>
<h2>Faulty, damaged or wrong items</h2>
<p>Under the Consumer Rights Act 2015 you can reject a faulty item for a full refund within 30 days of receiving it. After 30 days we will repair or replace it, and refund if that is not possible. Email us with photos within 48 hours of delivery if a parcel arrives damaged so we can raise it with the courier.</p>
<h2>Missing or late parcels</h2>
<p>If your tracking has not updated for 10 working days, or your parcel has not arrived within 25 working days of dispatch, contact us and we will resend or refund – your choice.</p>
<h2>Exchanges</h2>
<p>We do not offer direct exchanges. Return the item for a refund and place a new order.</p>
<h2>Contact</h2>
<p><a href="mailto:contact@nanalumina.com">contact@nanalumina.com</a> · 52.774.808 Adriano Alves Ribeiro (sole trader / MEI), Brazilian company registration CNPJ 52.774.808/0001-20 · Rua 03, Qd. 03, Lt. 06, s/n, Jardim Vila Rica, Acreúna – GO, 75960-000, Brazil</p>